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How we protect your account, payments and privacy

Your account sits behind verified login, encrypted deposits via DANA, OVO, GoPay and QRIS, and withdrawal checks that confirm your identity before funds leave our system.

Encrypted login & session securityDANA, OVO, GoPay, QRIS verifiedWithdrawal identity confirmationAccount data transparency24/7 support access
dewa4d How we protect your account, payments and privacy
REACH OUR LEGAL TEAM

Contact us about your rights and account

Email Support Send questions about privacy, data access, or account security to our compliance team.
Live Chat Open the chat bubble in the lobby during support hours — available 9 AM…
Account Settings Update your personal details, change your password, or review login history directly from your…
HOW WE EARN YOUR TRUST

Transparency in how we secure and use your account

Deposit Encryption

All DANA, OVO, GoPay and QRIS transactions are encrypted end-to-end.

Withdrawal Verification

Before we send funds back to your wallet, we confirm your account identity using your registered phone number and account…

Data Retention

We keep transaction records for one year to resolve disputes and meet payment regulations.

Cookie Policy

Session cookies remember your login and language. Analytics cookies track page visits to help us fix bugs.

Account Security Practices

Your password is hashed using industry standard encryption. We never ask for your password in emails or chat.

Data Request Process

Request a full copy of your account data by emailing us with your account email.

Frequently asked questions about your privacy and account

Use the 'Forgot Password' link on the login page. We send a reset link to your registered email. Click it, create a new password, and you're back in. Never share reset links with anyone.

Yes. Email our support team or use Account Settings to request closure. We process closures within 5 working days. Any balance is withdrawn to your registered payment method.

Transaction records stay in your account for one year. After that, older records move to encrypted archive for regulatory compliance. You can download your full history anytime.

No. Your payment method is stored only while your account is active and tied to pending or recent transactions. You can update it anytime in Wallet Settings, and we delete inactive payment links after six months.

We never sell your personal data. We share only transaction details with our payment processors and fraud-prevention partners to protect your account and comply with Indonesian payment law.

Yes. Contact support with your account email to request a data export. We provide a file with all your personal info, transaction history and login records within 10 working days.

Email support immediately with the time and date of the activity. Our team freezes suspicious accounts within the hour and investigates. Change your password right away and clear browser cookies.