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How dewa4d Protects Your Personal Data

Your privacy is a practical commitment at dewa4d — every account action, every deposit through DANA, OVO, GoPay or QRIS, and every support request is handled under a…

Data encrypted in transit and at restDANA, OVO, GoPay & QRIS transaction data handled securelyNo data sold to third-party advertisersAccount deletion requests processed within 14 daysPolicy applies to all Indonesia account holders

Explore the Lobby Read FAQ

What Data We Collect and Why

dewa4d Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open a dewa4d account, we collect the information needed to verify your identity, process your transactions and keep your account secure. This includes your name, email address, phone number and the payment method you connect — whether that is DANA, OVO, GoPay or QRIS.

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We record deposit and withdrawal timestamps so your transaction history stays accurate and disputes can be resolved quickly. Device identifiers and session data are collected automatically to detect unauthorised access. We do not collect payment credentials such as full card numbers or e-wallet PINs; those stay
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entirely within the respective payment provider's environment. Access to your data by dewa4d staff is role-restricted and logged. All data handling depends on local law applicable in Indonesia.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

Reach Us About Any Privacy Question

If you want to request a copy of your data, ask us to correct an error, or raise a privacy concern, our team is available 24…

DATA HANDLING PRACTICES

Six Ways We Handle Your Data Responsibly

Our data practices are designed so you always know what is stored, who can see it and how long it stays on our systems.

End-to-End Encryption

All data moving between your device and our servers — including DANA and GoPay transaction details — travels over TLS…

Cookie Control

We use session cookies to keep you logged in and analytics cookies to understand which lobby sections you visit most.

Account Security Alerts

Every new device login triggers an automatic email alert to your registered address.

Data Retention Schedule

Transaction records linked to DANA, OVO, GoPay or QRIS are kept for 24 months to satisfy financial record requirements where…

Third-Party Data Sharing

We share data with payment processors — DANA, OVO, GoPay, QRIS — only to the extent needed to complete your…

Your Right to Access and Correct

You can download a full copy of the data we hold on your account by submitting a request through live…

Your Privacy Questions Answered

The questions below cover what we hear most often from account holders about data collection, payment privacy, cookies and how to exercise your rights. If your question is not listed here, reach out via live chat and we will respond within the hour.

We collect your name, email address, phone number and the payment method you register — such as DANA or OVO. We also log device identifiers and session timestamps to protect your account from unauthorised access at any time.

No. We record transaction reference numbers and timestamps for your history, but your e-wallet PIN, QRIS scan codes and OVO account credentials never pass through our servers — they stay entirely within each payment provider's secure environment.

Account profile data is deleted within 14 days of a confirmed closure request. Transaction records linked to DANA, GoPay or QRIS are retained for 24 months where local law requires financial record-keeping, then permanently removed from our systems.

Yes. Submit a data-access request through live chat inside your account dashboard or by email. We confirm receipt within two hours and deliver your data file within seven working days, following identity verification via your registered contact details.

Contact us via live chat or WhatsApp, confirm your identity using your registered email or phone number, and we will process the deletion within 14 days. Note that transaction records required by local law are retained for the legally mandated period.

We use session cookies to maintain your login and analytics cookies to improve the account experience. You can manage cookie preferences from the settings page inside your account. Turning off analytics cookies does not affect deposits or withdrawals in any way.

Use the one-tap lock link in the automatic login-alert email, then contact us immediately via WhatsApp or live chat. Our security team verifies the issue, secures the account and provides a written incident summary within 24 hours of your report.

How dewa4d Protects Your Personal Data

Reach Us About Any Privacy Question

Six Ways We Handle Your Data Responsibly

End-to-End Encryption

Cookie Control

Account Security Alerts

Data Retention Schedule

Third-Party Data Sharing

Your Right to Access and Correct

Your Privacy Questions Answered

01 What personal data does dewa4d collect when I open an account?

02 Does dewa4d store my DANA, OVO, GoPay or QRIS credentials?

03 How long does dewa4d keep my personal data after I close my account?

04 Can I request a copy of all the data dewa4d holds about me?

05 How do I ask dewa4d to delete my personal data?

06 Does dewa4d use cookies, and can I turn them off?

07 Who do I contact if I believe my dewa4d account data has been accessed without my permission?

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